1. About Surgix Jamaica Ltd
Surgix Jamaica Ltd is the leading company for Prosthetics Solutions, Joint Replacement Surgery, Accident and Trauma Implants, Platelet-rich Plasma Therapy, Stem Cell Therapy, Bracing and Orthotics Solutions. We are a patient-focused company, committed to delivering quality service with compassionate care and helping patients regain their mobility, confidence, security, and independence.
2. Protected Health Information We Collect
We collect and maintain health information necessary to provide you with quality medical care and services. This includes:
- Personal Demographics: Name, address, phone number, email, date of birth, emergency contacts
- Medical History: Past and current medical conditions, allergies, medications, surgical history
- Treatment Information: Diagnosis, treatment plans, surgical procedures, therapy sessions
- Prosthetics & Implant Data: Device specifications, fitting measurements, maintenance records
- Insurance Information: Insurance carrier details, policy numbers, coverage information
- Appointment Records: Scheduling data, visit notes, follow-up requirements
- Billing Information: Payment history, financial arrangements, billing addresses
- Clinical Images: X-rays, photographs, scans related to your treatment
3. How We Use Your Health Information
We use your Protected Health Information for the following purposes:
- Treatment: Providing medical care, prosthetics fitting, surgery, therapy, and follow-up care
- Payment: Processing insurance claims, billing, and financial arrangements
- Healthcare Operations: Quality assurance, staff training, facility improvement, and administrative functions
- Appointment Scheduling: Coordinating your care and sending appointment reminders
- Medical Device Management: Tracking prosthetics, implants, and medical equipment
- Emergency Care: Providing information to healthcare providers in emergency situations
- Legal Compliance: Meeting regulatory and legal requirements for medical practice
4. Disclosure of Your Health Information
We may share your health information in the following situations:
- Healthcare Providers: With other physicians, specialists, hospitals, or healthcare facilities involved in your care
- Insurance Companies: For claims processing and coverage verification
- Medical Device Manufacturers: For warranty, recalls, or safety monitoring of prosthetics and implants
- Legal Requirements: When required by law, court orders, or regulatory agencies
- Emergency Situations: To protect your health and safety or that of others
- Business Associates: To contracted service providers who assist with our operations (under strict confidentiality agreements)
- Family Members: With your written consent or when you are unable to communicate your preferences
5. Your Health Information Rights
As our patient, you have the following rights regarding your health information:
- Access: Request and receive copies of your medical records
- Amendment: Request corrections to inaccurate or incomplete information
- Restriction: Request limitations on how we use or disclose your information
- Confidential Communications: Request that we contact you in a specific manner or location
- Accounting: Request a list of certain disclosures we have made of your information
- Complaint: File a complaint about our privacy practices without retaliation
- Consent Withdrawal: Revoke previously given consent for certain uses of your information
6. Data Security and Protection
We implement comprehensive security measures to protect your health information:
- Physical Safeguards: Secure facilities, locked filing cabinets, restricted access areas
- Electronic Protection: Encrypted databases, secure networks, access controls, audit trails
- Administrative Controls: Staff training, privacy policies, incident response procedures
- Device Security: Secure disposal of medical devices and data storage equipment
- Backup Systems: Regular data backups with encrypted storage and disaster recovery plans
7. Patient Portal and Digital Health Records
Our patient management system provides secure online access to your health information. When using our patient portal:
- Your login credentials must be kept confidential
- All communications are encrypted and secure
- You can view test results, appointment schedules, and treatment summaries
- You can communicate securely with your healthcare team
- Access logs are maintained for security monitoring
8. Medical Device and Implant Privacy
Special considerations for prosthetics and implant information:
- Device serial numbers and specifications are maintained for safety monitoring
- Manufacturer communications regarding recalls or updates may be shared with you
- Fitting measurements and adjustment records are kept confidential
- Device warranty and maintenance information is securely stored
9. Telemedicine and Remote Care
For remote consultations and digital health services:
- Video calls are conducted through secure, encrypted platforms
- Digital communications are protected and archived appropriately
- Remote monitoring data is transmitted securely
- You will be informed of any technology risks before participating
10. Research and Quality Improvement
Your information may be used for research and quality improvement purposes only:
- With your explicit consent for research participation
- In de-identified form for quality improvement studies
- All research follows strict ethical guidelines and regulatory approval
- You may withdraw from research participation at any time
11. Breach Notification
In the unlikely event of a security breach involving your Protected Health Information:
- We will investigate and contain the breach immediately
- You will be notified within 60 days if your information was compromised
- We will provide details about what information was involved and steps being taken
- Appropriate authorities will be notified as required by law
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. We will:
- Post the updated policy in our facility and on our website
- Notify patients of significant changes via email or postal mail
- Make copies of the current policy available upon request
- Apply new policies to all health information we maintain